Björn Lundén Information AB

State-of-the-art Contact Center Platform

• Customer: Björn Lundén Information AB

• Solution: Contact Center Platform

• Customer Value: Improved Customer Satisfaction, ability to meet customer request better and more efficiently.  

IPnett is supplying and supporting the Contact Center platform for Björn Lunden Information AB. The contact Center platform from Enghouse Interactive provides a number of state-of-the art features that helps Björn Lunden to meet their customers in a more efficient, professional and cost efficient way.

IPnett reliable partner

“We choosed IPnett as the partner based on three main factors; we needed someone with experience of the two platforms we use (Trio and IPoffice), we needed a partner that was well trusted by the manufacturer of the platform, and we needed a partner where we as a relatively small customer get the attention and focus we need for a successful implementation. We have chosen the Trio Enterprise product from Enghouse as platform since it gave us all possibilities to serve our customers in the best possible way at the same time as we can optimize how we use our internal resources.” – Patrik Hedqvist, Björn Lunden Information AB